Terms of Service
Last Updated: 19th Nov, 2024
At Prinzee, we take pride in delivering high-quality customized products designed just for you. Please review our return policy carefully before placing an order.
1. Non-Refundable Items
All customized products (e.g., t-shirts, hoodies, mugs, or any items printed with your designs) are made-to-order and non-refundable unless they are defective or damaged upon delivery.
2. Return Eligibility
You may request a return or exchange only if:
- The item received is defective or damaged.
- The item is not as per your confirmed order (e.g., incorrect size, color, or design due to our mistake).
Conditions for Return:
- The item must be unused and in the same condition as when received.
- The return request must be made within 7 days of delivery.
- Proof of purchase and photos of the defect or damage must be provided.
3. How to Request a Return
To initiate a return, please contact us at [email protected] with the following details:
- Order number
- Description of the issue
- Photos of the item and its defect (if applicable)
Our team will review your request and provide further instructions within 2-3 business days.
4. Refunds
If your return request is approved:
- Refunds will be processed to your original payment method.
- Refunds may take up to 7-10 business days to reflect, depending on your payment provider.
5. Exchanges
We offer exchanges for defective or incorrect items. Please follow the return process, and once approved, we will send a replacement at no additional cost.
6. Shipping Costs
- If the return is due to our error (e.g., defective product, wrong item), we will cover the shipping costs.
- For all other issues, shipping costs are non-refundable, and the customer is responsible for return shipping fees.
7. Important Notes
- Customized products cannot be returned or refunded for reasons such as incorrect size or design provided by the customer. Please double-check your order details before confirming.
- Non-customized products may be eligible for return under our standard return conditions.
Contact Us
For any further questions, feel free to contact our support team:
- Email: [email protected]
- Support Phone Number: +20 01055344187
- Sales Phone Number: +20 01055344186
Thank you for choosing Prinzee for your custom printing needs!